FAQ

Our Most Frequently Asked Questions

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We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 14 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!

BONAS

ATTN: Returns

505 ZONZE Ave

ZHEJIANG, CHINA 32000

 

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.

They go directly to makeup heaven AKA the trash! RIP.

Please note that all of our products NO limited
We ensure that everyone has a fair chance to enjoy these products, so please be mindful of this!!

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Yes, our whole line is cruelty-free!  We have also researched our manufactures and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!

Our hours of operation for shipping are whole week, 8 a.m. to 6 p.m. PST, including weekends and major USA holidays. Orders will ship 1­-2 business day after you order. *NOTE: during restocks & new releases, there can be an additional 2-4 business days of processing time!

Transit times will vary based upon a few different conditions, including but not limited to:
Total distance between us and you
Whether your parcel is a domestic (USA) or international (everywhere else) shipment
What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)
FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add bnskj03@chinabns.com to your safe sender’s list.

Our makeup is manufactured in china with no imported ingredients.

Bonas always announces his current re-stocks on his social media. Please subscribe for all announcements.

Send us an email! Our customer service team will be happy to help with any other question you may have! Send your name, JSC order number (if applicable), and question to bnskj03@chinabns.com. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response. Also, we are only equipped to handle orders placed through bonasvip.com, any orders placed through our retailers need to be handled by their respective customer service teams.

There have been an increase in imitation BONAS Products in the marketplace, and we have no connection to these products and are unable to verify what is in them or if they are safe. We love you all so please pay close attention to the product you are buying.

You can always buy our product on www.bonasvip.com.

In addition the following is a list of authorized resellers approved by BONAS:


If you come across any store or seller NOT on this list, please feel free to contact our customer service team, where we are able to help you confirm if an item is a true BONAS product. bnskj03@chinabns.com